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It is Parkwood Behavioral Health System’s commitment to continually strive to
be the standard for excellence. We do not want to be a good facility; we want to
be the best and are Dedicated to Excellence.
Who better to ask for feedback than the people whose clients we care for?
Parkwood works with many different types of agencies and we solicit their
comments and suggestions .
Results of our latest survey revealed
the following:
1. Satisfaction of Parkwood’s services:
|
|
Very
Satisfied |
Satisfied |
Undecided |
Dissatisfied |
Very
Dissatisfied |
|
A. Parkwood’s care of
your client |
25% |
65% |
3% |
|
|
|
B. Benefits client
received from treatment |
17% |
65% |
11% |
|
|
|
C. Communication
regarding treatment process |
38% |
37% |
11% |
7.5% |
|
|
D. Communication
regarding discharge plan |
37& |
38% |
9% |
9% |
|
|
E. Access to
admission/referral system |
40% |
53% |
|
|
|
|
F. Notification of
disposition of referral |
33% |
48% |
7.5% |
2% |
3.8% |
|
G. Efficiency
regarding referral process |
40% |
46% |
3.8% |
|
|
2. Would refer another client to Parkwood -
Yes_96% No_____ Undecided_2%
No Answer_2%
3. What other community resources do you use to meet the behavioral health
needs of your clients?
Regional Mental Health Ctrs
Regional Med/Surg Hospitals
Regional Treatment Facilities
Independent Mental Health Providers
Other Social Service Agencies |
54%
18%
12%
14%
5% |
Department of Human Services
Judicial System
Police Department
Skill Tech |
4%
2%
2%
2% |
4. Resources said they felt the following was needed in their community
Educational Groups_44% Aftercare Groups_73%
Support Groups_67%
Outpatient Counseling__65%
Others: Small groups for younger children, conflict resolution groups,
self-advocacy groups, RTC, Adolescent Survivor Groups, local inpatient behavior
programs, group homes. 5. Parkwood is committed to ongoing customer
service. 100% of our customers said they get visits from our Community Relations
Managers to discuss needs of their agency or community. 6. Listed below
are ideas shared with us to better serve the needs of yourself and the
community.
- Conduct workshops concerning behavior problems, i.e. child & adolescent
- Expansion of services for children/youth
- More beds for children/youth
- More contacts for adolescents in their service areas
- Need a local long term Medicaid approved behavioral modification program
- Additional support for assessments
- Transportation services for patients requiring services at Parkwood
- Local services for drug & alcohol abuse
- Inservice training
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