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Quality: Measurements
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Parkwood Behavioral Health Systems is
constantly involved in processes to define and evaluate all aspects of patient
care and delivery that is expanded beyond the normal regulatory parameters.
All departments yearly select indicators for improvement to assist in the
efficient implementation of systems as well as identification of personnel
attributes and processes to provide maximum care that is safe and beneficial for
our patients , their families, and our external customers.
Parkwood Behavioral Health Systems feels it is important to share the results of
these monitors, therefore, you may find posting of these results in various
buildings of the campus, in the newsletters published for the employees, as well
as on the agenda in various meetings, whether held monthly or quarterly.
Parkwood Behavioral Health System has recently expanded the evaluation of care
and treatment by developing and implementing outcome monitors for inpatient and
residential patients.
Since purchase by UHS, Parkwood Behavioral Health System has continued the
tradition of providing each patient with a survey and asking for open honest
feedback regarding the care and services provided while in our facility.
These questions center around timeliness of service delivery, quality of care,
explanation of treatment processes as well as involvement in the implementation
of the goals and objectives. We even ask our patients to grade our food and
cleanliness of our facility.
When we began this process, we set a benchmark of 3.8 for each question and for
our overall score. This is based on a scale of 1-5 with 5 indicating the highest
level of satisfaction. We have achieved this benchmark each quarter, except for
two in 2005.
Scores are evaluated monthly by each service and department to assure continued
satisfaction and quality.
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3Q02 |
3.88 |
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4Q02 |
3.91 |
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1Q03 |
3.89 |
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2Q03 |
3.93 |
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3Q03 |
3.88 |
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4Q03 |
3.9 |
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1Q04 |
3.79 |
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2Q04 |
3.85 |
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3Q04 |
3.8 |
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4Q04 |
3.81 |
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1Q05 |
3.85 |
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2Q05 |
3.86 |
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3Q05 |
3.7 |
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4Q05 |
3.76 |
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1Q06 |
3.86 |
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2Q06 |
3.85 |
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3Q06 |
3.89 |
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8135
Goodman Road - Olive Branch, MS 38654
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Us
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